{"id":1250,"date":"2020-11-04T09:56:55","date_gmt":"2020-11-04T09:56:55","guid":{"rendered":"https:\/\/envinor.com\/teste\/?page_id=1250"},"modified":"2020-11-12T10:42:21","modified_gmt":"2020-11-12T10:42:21","slug":"ral","status":"publish","type":"page","link":"https:\/\/envinor.com\/?page_id=1250","title":{"rendered":"RAL"},"content":{"rendered":"

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Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de ConsumoO que \u00e9 a Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo?<\/em><\/span><\/h1>[vc_column_text]A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo (RAL) abrange a media\u00e7\u00e3o, a concilia\u00e7\u00e3o e a arbitragem. As entidades RAL s\u00e3o as entidades autorizadas a realizar a media\u00e7\u00e3o, concilia\u00e7\u00e3o e arbitragem de lit\u00edgios de consumo em Portugal. Dever\u00e3o estar inscritas na lista de entidades RAL prevista pela Lei n.\u00ba 144\/2015. S\u00e3o organiza\u00e7\u00f5es independentes, com pessoal especializado, que, de modo imparcial, ajudam o consumidor e a empresa a chegar a uma resolu\u00e7\u00e3o amig\u00e1vel por via da media\u00e7\u00e3o ou da concilia\u00e7\u00e3o. No caso de que esse acordo n\u00e3o seja alcan\u00e7ado, permitem que seja tomada uma decis\u00e3o por \u00e1rbitros num um processo simples e r\u00e1pido, por via da arbitragem.<\/p>\n

Em caso de lit\u00edgio, o consumidor pode dirigir-se \u00e0 p\u00e1gina da Comiss\u00e3o Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha<\/a>, ou \u00e0s seguintes entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo (ao abrigo da Lei n.\u00ba 144\/2015, de 8 de setembro):<\/p>\n

CICAP – Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto<\/a><\/p>\n

Para mais informa\u00e7\u00f5es consulte o Portal do Consumidor<\/a>.<\/strong>[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”3\/4″][vc_column_text]A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo (RAL) abrange a media\u00e7\u00e3o, a concilia\u00e7\u00e3o e a arbitragem. As entidades RAL s\u00e3o as entidades autorizadas a realizar a media\u00e7\u00e3o, concilia\u00e7\u00e3o e arbitragem de lit\u00edgios de consumo em Portugal. Dever\u00e3o estar inscritas…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1250","page","type-page","status-publish","hentry"],"yoast_head":"\nRAL - Envinor - Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo<\/title>\n<meta name=\"description\" content=\"RAL - A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo abrange a media\u00e7\u00e3o, a concilia\u00e7\u00e3o e a arbitragem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/envinor.com\/?page_id=1250\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RAL - Envinor - Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo\" \/>\n<meta property=\"og:description\" content=\"RAL - 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